Frequently Asked Questions (FAQ)
- How do I place an order?
To place an order, simply add the products you want to your shopping cart and proceed to checkout. Fill in the shipping details, select your payment method, and confirm your order. - What payment methods do you accept?
We accept payments via bank transfer, credit cards (Visa, MasterCard), e-wallets (OVO, GoPay, Dana), and Cash on Delivery (COD). - Are the prices inclusive of taxes?
Yes, all prices displayed include taxes. There are no additional fees other than the shipping cost if applicable. - Can I cancel or modify my order after confirmation?
Yes, you can cancel or modify your order as long as it hasn’t been shipped. Please contact our customer support as soon as possible to make any changes. - How can I track my order?
Once your order is shipped, we will provide a tracking number that you can use to monitor the shipment status on the courier’s website. - How long does shipping take?
Shipping times vary depending on your location. For local deliveries, it typically takes 1-3 business days, while out-of-town shipments may take up to 5-7 business days. - Do you offer same-day delivery?
Yes, we offer same-day delivery for select areas. Please choose the “Same-Day Delivery” option during checkout. - What should I do if the product I received is damaged or incorrect?
If you receive a damaged or incorrect product, please contact our customer support within 7 days of receiving the package. We will assist you with the return or exchange process. - What is your return and exchange policy?
We accept returns or exchanges within 14 days of receipt, provided the product is in its original condition and unused. Please fill out the return form on our “Returns” page on the website. - Do I need to create an account to shop?
No, you can shop as a guest. However, creating an account will make it easier for you to track orders, save addresses, and access exclusive offers. - Is my personal information secure?
Yes, your privacy is our priority. We use SSL encryption and advanced security systems to protect your personal data and transactions. - How can I contact customer support?
You can reach us via email at disdaint707@gmail.com or through WhatsApp at +62 …. Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM.